Every day also in weekend: 08:00 - 22:00

FAQ

Frequently Asked Questions

In this section you will find the general questions and corresponding answers about COVID-19 testing.

You will receive the results of the PCR test within 24 hours of the appointment.

If you have been tested before 14:00 and have indicated that you want to receive the results the same day, you will recieve in most of the cases the results before 23:59.

PCRtestDirect.nl cannot be held liable for not obtaining test results on time before the start of your trip

If you have not received your result, please check your spam box / unwanted email first.

If you have not received it there either, please contact PCRTestDirect directly on the telephone number 020-244 0022, WhatsApp 06-512 866 01 or mail to info@pcrtestdirect.nl

The PCR test (polymerase chain reaction test), which specifically detects the novel coronavirus (SARS serere acute respiratory syndrome CoV coronavirus-2), is the most commonly used test. A swab is taken from the nose and throat with a cotton swab. This will be sent to a lab for the PCR test.

Yes, we work with trained healthcare workers and work together with a laboratory validated by the RIVM for COVID-19 diagnostics. This means that this laboratory has been checked by RIVM and we meet the set criteria.

No. You can eat and drink everything.

De uitslag van een PCR Test gaat als volgt:

1. Voor 13.00 is meestal dezelfde dag uitslag, echter binnen 24 uur.

a. De uitslag is negatief: 
u ontvangt de uitslag via de email (met reiscertificaat).

b. De uitslag is positief: dan wordt u aangemeldt bij de GGD als u nederlander bent, dit is een wettelijke meldplicht die wij hebben.

c. De uitslag is onbepaald:
Het kan voorkomen dat een test nog een keer geanalyseerd moet worden omdat de eerste test een uitslag geeft bij twijfelachtige waarden binnen bepaalde marges. De test wordt zo snel als mogelijk nog een keer in het laboratorium geanalyseerd. Het kan voorkomen dat in enkele gevallen u gebeld wordt om de de test opnieuw uit te voeren. Als dit niet het geval is dan krijgt u zo snel als mogelijk de uitslag (en certificaat), doch binnen 36 uur vanaf het moment van testen. Dit komt heel zelden voor.

De sneltest heeft uitslag binnen 15 minuten.

We offer a QR code on the certificate in accordance with international demand.

Our QR code is not connected to the Corona-check App.

The QR code link is valid for 96 hours after the result is known, after the 96h it will be deleted.

Yes, children under the age of 12 can also be tested. Children follow the same test procedure as for adults.

The staff ensures that children are tested at ease. They do this in a very child-friendly way. Children can only be tested if accompanied by a parent or guardian.

You must make an appointment via our website.

If you have not received the confirmation email, please check your spam box / junk email first.

If you have not received it there either, please contact PCRTestDirect directly on the telephone number 020-244 0022, WhatsApp 06-512 866 01 or mail to info@pcrtestdirect.nl

The result of the COVID-19 test reflects the situation at the time of testing. Each country has its own guidelines regarding how long you can travel into the country with the Non-Covid19 statement. This differs per country.

Pay attention! Before departure, you must check which conditions apply to your country of destination.

The certificate is in English and can be used internationally.

Questions about ordering and canceling

Service questions

In this section you will find questions about ordering/booking a COVID-19 test and the service.

You can cancel the booking up to 24 hours before the booking. You will receive the full amount refunded to your account. If you want to change your appointment, this can be done free of charge.

Please contact PCRTestDirect directly on telephone number 020-244 0022, WhatsApp 06-512 866 01 or mail to info@pcrtestdirect.nl

NB! The refund can take up to 10 working days, this is not up to us but to the payment provider we use, they have given us this processing time.

With a positive test result, we from PCRtestDIRECT will call you as soon as possible (within 24 hours).

We are required by law to report this to the GGD. They will then contact you and indicate the current precautions.

You must enter a number of personal details on the digital application form. We need this information to be able to offer our services. Your data will be deleted after a period of 12 weeks. Your passport number will be deleted immediately as soon as the mail with certificate has been sent, or the doctor has called you after a positive test. The test is completely anonymous.

Questions

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